Patient Survey. How was your stay?

In order that we may gain a greater understanding of how our patients view our services, and how best to improve them, please answer the following questions. Thank you.

About your stay

Which hospital site did you visit / stay on?

Hartlepool

North Tees

Location of your appointment or if you stayed on a ward which ward was it?

Date of visit or date of discharge

Communication

How much information about your condition or treatment was given to you?

Too much

About the right amount

Too little

I was not given any information about my treatment or condition

Don't know / Can't remember

Hospital staff

Were hospital staff always friendly and understanding?

Yes definitely

Yes to some extent

No not at all

Leaving hospital

To what extent did hospital staff involve you in decisions about you leaving hospital?

A great deal

A fair amount

Not very much

Not at all

I did not want to be involved in decisions

Raising concerns about your care

If you had cause to complain, did you see, or were you given, any information explaining how to complain to the hospital about the care you received?

Yes

Overall care

Overall, how would you rate your care?

Excellent

Good

Not sure

Fairly poor

Extremely poor

Additional Comments

Any additional comments?

Thank you for your answers, would you like to answer some further questions?

Communication

Beforehand, how well did hospital staff answer your questions about any operations or procedures?

Very well

Fairly well

Not very well

Not at all well

I did not have any questions

I did not have an operation or procedure

Don't know / Can't remember

Beforehand, how well did hospital staff explain how you might feel after you had the operation or procedure?

Very well

Fairly well

Not very well

Not at all well

I did not discuss this with staff

I did not have an operation or procedure

Don't know / Can't remember

After the operation or procedures, how well did hospital staff explain how the operation or procedure had gone?

Very well

Fairly well

Not very well

Not at all well

I did not discuss this with staff

I did not have an operation or procedure

Don't know / Can't remember

Ward environment and food

Were you ever prevented from sleeping at night by any of the following? (Click all that apply)

Noise from other patients

Noise from staff

Noise from medical equipment

Hospital lighting

Something else

How would you rate the hospital food?

Very good

Fairly good

Neither good nor poor

Fairly poor

Very poor

How clean was the hospital room or ward that you were in?

Very clean

Fairly clean

Not very clean

Not at all clean

Don't know / Can't remember

Hospital staff

Were you able to get a member of staff to help you when you needed assistance?

Yes always

Sometimes

No, never

I did not need attention

Have you come into contact with any volunteers during your stay? (They are often in light blue polo shirts and provide help and support to patients during their stay)

Yes

Were they helpful and friendly?

Yes

Leaving hospital

To what extent did hospital staff take your family or home situation into account when planning for you to leave hospital?

A great deal

A fair amount

Not very much

Not at all

It was not necessary

Don't know / Can't remember

Did hospital staff discuss with you whether you would need any additional equipment in your home, or any changes to your home after leaving the hospital?

Yes

No but I would have liked them to

No it was not necessary to discuss it

Don't know / Can't remember

Raising concerns about your care

Did you raise any concerns about your care or treatment during your stay?

Yes

Don't know / Can't remember

Did you feel your concerns were taken seriously by hospital staff?

Yes

Do you have a recognised disability?

Yes

Did hospital staff do everything they could to support you...

...before coming into hospital?

Yes

...during your hospital stay??

Yes

Have you previously served in the UK Armed Forces?

Yes

Overall care

How do you feel about how quickly you received care and treatment on this occasion?

It was about right

It took too long

Don't know

Do staff do everything to help you with all your health needs? (This could be physical health, emotional concerns, practical concerns and information and support)

Yes, definitely

Yes, to some extent

Not sure

Not really

Not at all

Do you always feel safe during your stay in hospital?

Yes, definitely

Yes, to some extent

Not sure

Not really

Not at all

About you

Whatever your age, disability, ethnicity, faith, gender, or sexual identity, you can expect to be treated with respect and dignity.

Please help us to achieve this by providing the following information. This data will be used for monitoring purposes only and held in the strictest confidence. Your identity will not be disclosed to anyone.

If you prefer not to complete the following section, please indicate below.

Do you wish to complete the 'About you' section?

Yes

Which year were you born? (e.g. 1972)

Which of the following best describes you?

Female

Male

Non-binary

Prefer not to say

What is your ethnic group?

White

Mixed

Asian

Black

Arab

Other

Please specify

Is you gender identity the same as the sex you were registered at birth?

Yes

Prefer not to say

Which of the following best describes how you think of yourself?

Heterosexual or straight

Gay or lesbian

Bisexual

Don't know

Other

Please specify

Prefer not to say

What is your religion?

No religion

Christian (all denominations)

Buddhist

Hindu

Jewish

Muslim

Sikh

Other

Please specify

Prefer not to say

Thank you for your answers